We are on the verge of entering another Christmas season. We are going to be storming the grocery stores to buy the ingredients for Thanksgiving and Christmas dinner as well as all the other meals in between. Then on full stomachs we rush out of the house heading for places like the mall, Best...
The question for today is, “Are you satisfied with the service you are given?” Is the businesses that I give my hard earned money to for products worth my patronage? They have been giving me good service for years. Then in the course of a weeks time, I started getting very bad customer service from two...
Several years ago, I worked briefly at this computer store. The owner would change the terms of service at least once a week, if not more. When I left there the Terms of Service was very fine print on the back of every receipt. The receipt was printed on an 8 1/2 by 11...
The true test of any product or service is the amount of repeat business it gets. New customers will come and go, but the ones that keep coming back is the true test of the business’s merit. Repeat business is dependent upon that first impression. Rarely does a business get a second chance to...
I have notice that most business people are creatures of habit. They find a formula and keep repeating it. This has worked for McDonald’s, Wal Mart, and many large other companies. Any good business person will tell you that when a routine is broken the chance of losing time and money greatly increase. Then there...
